Privacy Policy for The Clean Culture
Last updated: February 3, 2026
1. Introduction & Accountability
The Clean Culture (“we”, “us”, “our”) is committed to protecting the privacy and security of personal information of our clients, website visitors, and prospective clients. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you interact with us, including through our website at https://thecleanculture.ca/.
If you have questions, requests, or concerns about our privacy practices, please contact our Privacy Officer:
Privacy Contact:
Email: Admin@thecleanculture.ca
Phone: 647-234-3567
Address: 1017 Pape Ave, East York, ON M4K 3V8, Canada
We are responsible for ensuring our practices comply with the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and applicable Ontario privacy expectations.
2. What Personal Information We Collect
We collect personal information that is reasonably necessary to provide our services, including:
Information You Provide
- Name
- Email address
- Phone number
- Service address
- Details about requested cleaning or maintenance services
- Payment information (processed securely through third-party payment providers)
- Account information (if you create a “Client Hub” account)
- Messages or communication sent through our website, email, or phone
Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Cookies or tracking data (if analytics or session cookies are used)
We only collect personal information necessary for the purposes described below.
3. How We Use Personal Information
We use personal information to:
- Provide quotes and respond to inquiries
- Schedule, deliver, and manage cleaning or maintenance services
- Process payments, issue invoices, or provide receipts
- Maintain and operate your online “Client Hub” account
- Communicate with you about upcoming appointments, reminders, or service changes
- Handle customer service requests and follow-up
- Improve our website, services, and client experience
- Meet legal, tax, and accounting obligations
If we ever need to use your information for a new purpose, we will request additional consent.
4. Consent
By using our website, submitting a form, booking services, or contacting us, you provide meaningful consent for the collection, use, and disclosure of your personal information for the purposes outlined in this Privacy Policy.
You may withdraw consent at any time, subject to legal and contractual limitations. If consent is withdrawn, we may be unable to provide certain services.
5. Sharing & Disclosure of Personal Information
We do not sell personal information.
We may share information with:
- Payment processors (for secure payment transactions)
- Technology and hosting providers (website hosting, booking systems, cloud services)
- Cleaning staff or subcontractors (only service-related information necessary to perform the job)
All third parties are required to protect personal information in a manner consistent with Canadian privacy laws.
We may also disclose personal information if required by law or to protect our legal interests.
6. Retention of Personal Information
We retain personal information only for as long as necessary to:
- Provide services
- Maintain accurate business records
- Meet legal, financial, and tax obligations
When no longer required, information is securely deleted or anonymized.
7. Safeguards & Security
We use reasonable administrative, technical, and physical measures to protect personal information, including:
- Secure servers and encrypted storage
- Password-protected systems
- Limited employee access on a need-to-know basis
While we take all appropriate measures, no method of transmission or storage is 100% secure. We encourage clients to use secure communication channels whenever possible.
8. Cookies & Tracking Technologies
Our website may use cookies or similar technologies to:
- Maintain session functionality
- Improve website performance
- Analyze site traffic
- Enhance user experience
If non-essential cookies are used, you will have the ability to accept or decline them through your browser settings.
9. Your Rights
Under PIPEDA, you have the right to:
- Access your personal information
- Request corrections to inaccurate or incomplete information
- Withdraw consent (where applicable)
- Ask how your information is used and to whom it has been disclosed
- File a complaint if you believe your privacy rights have been violated
To exercise any of these rights, contact us at: Admin@thecleanculture.ca
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last updated” date. Significant changes may be communicated directly to clients.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:
The Clean Culture – Privacy Office
Email: Admin@thecleanculture.ca
Phone: 647-234-3567
Address: 1017 Pape Ave, East York, ON M4K 3V8